Privacy policy

Who we are

Foundation Strength & Wellness ("we", "us") runs a gym and wellness centre at 3 Ivor Drive, Burrum Heads, QLD, 4659. This policy explains how we handle personal information collected through this website, our forms, our advertising and when you join or visit the gym.

What we collect

We only collect what we need. This may include:

• Your name, email address and phone number
• The membership or service you're interested in
• Anything you choose to tell us in a message or form
• If you become a member: payment details, emergency contact, and health information you give us in your induction questionnaire
• Basic information about how you use this website, such as pages visited and the device and browser you use

How we use it

We use your information to:

• Reply to your enquiry or registration
• Set up and manage your membership, bookings and payments
• Keep you safe in the gym, for example by knowing about injuries or health conditions you tell us about
• Send you updates about the gym, opening and offers, if you've asked to hear from us. You can unsubscribe at any time
• Understand how people use our website and advertising, so we can improve them

Cookies, analytics and advertising

This website may use cookies and similar tools, including Google Analytics and the Meta (Facebook and Instagram) pixel. These help us see which pages are useful and measure whether our ads are working. They may collect information such as your IP address, browser type and the pages you visit.

You can block or delete cookies in your browser settings, and you can manage ad preferences in your Facebook, Instagram and Google account settings.

Who we share it with

We don't sell your personal information. We share it only with the service providers who help us run the gym and this website, such as our gym management and booking software, payment processors, email and website hosting providers, and advertising platforms. They may only use it to provide their service to us. Some of these providers may store information outside Australia.

We may also share information if the law requires it, or in an emergency to protect someone's health or safety.

Keeping it safe

We take reasonable steps to protect your information from misuse, loss and unauthorised access, and we only keep it for as long as we need it.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct or delete it. Just get in touch using the details below.

Questions or complaints

If you have a question about privacy, or think we've handled your information badly, please contact us first and we'll do our best to fix it. If you're not happy with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact us

Foundation Strength & Wellness
3 Ivor Drive, Burrum Heads, QLD, 4659
+61 404 048 389

Or send us a message through the membership page.